Finish Line Return Policy
This guide provides an overview of product features and related technologies. In addition, it contains recommendations on best practices, tutorials for getting started, and troubleshooting information for common situations.
If your Finish Line purchase is not working for you, we’ve got you covered by offering free and easy returns.
In most cases, whether your purchase was made at a Finish Line store or online at finishline.com or the Finish Line mobile app, merchandise may be returned with an original sales receipt or email containing the applicable order confirmation (collectively, “Sales Receipt”) when the items are:
- unworn, in original condition;
- returned with price tags still attached (if the returned item is apparel or accessories);
- returned in their original box (if the returned item is footwear); and
- returned within 45 days of the original purchase.
We reserve the right to determine whether merchandise without a Sales Receipt may be returned. If we determine that a return is warranted despite the lack of a Sales Receipt, the item(s) can only be exchanged or a store credit issued in the amount of the lowest price at which the item(s) was offered for sale in the 45-day period prior to the return. No refunds will be provided in these circumstances.
When you are returning or exchanging an item, you may be asked to provide certain personal information for purposes of confirming your purchase or otherwise processing your return (for example, you may be asked for your name, phone number, email address and/or billing address).
Items purchased in a Finish Line store can be returned at any Finish Line store or any JD Sports store in the U.S. or U.S. Territories. Additional terms may apply (as communicated in Return Policies posted in-store or provided via receipts for in-store purchases).
Items purchased online at finishline.com or the Finish Line mobile app can be returned at any Finish Line store or any JD Sports store in the U.S. or U.S. Territories or by mail to the JD Finish Line warehouse.
Finish Line shops inside of Macy's do not accept returns of items purchased from a Finish Line store or from finishline.com or the Finish Line mobile app.
Returned items may be exchanged when returned in store. Items returned by mail may not be exchanged.
We reserve the right to limit returns or exchanges.