Contact & Support

How can I contact customer service for further assistance?

Our customer service team is available to help with questions about products, sizing and fit, orders, returns, exchanges, training gear, and our curated running travel experiences. Whether you need help selecting the right gear, understanding our return policy, or planning your next running adventure, our team is here to provide you with the information and support you need.

You can reach us in several ways:

• Phone: Speak directly with a customer care specialist for immediate assistance. Our phone lines are staffed by knowledgeable runners who can provide quick answers and personalized recommendations.

• Email: Send us your questions or concerns and receive a detailed response. Our email support team is dedicated to providing thorough and helpful answers to all your inquiries.

• Live Chat: Chat in real time with a knowledgeable team member for quick answers. Our live chat service allows you to get immediate assistance without having to wait on hold.

All support channels are staffed by runners who understand our products and are committed to helping you find the right solution. Whether you prefer speaking to someone directly, sending an email, or chatting online, we are here to provide you with the best possible support.

What are your customer service hours?

Customer service is available Monday through Friday, 9:00 a.m. – 6:00 p.m. (ET).
Live chat and phone support operate during these hours, while emails submitted after hours are reviewed and answered on the next business day. This ensures that you can reach us when it is most convenient for you, and we will respond to your emails as soon as possible.

During peak seasons or major race events, extended support hours may be offered to ensure that you receive the assistance you need when you need it most.

Can I get help in person?

Yes. You’re always welcome to visit one of The Running Company retail locations for in-person assistance. Our in-store team can help with:

• Product recommendations and gear fitting, ensuring that you find the perfect gear for your running needs.

• Shoe selection based on gait and training needs, helping you choose the right shoes for your running style and goals.

• Order pickups, returns, or exchanges, making it easy to manage your online orders in person.

• Questions about upcoming running trips and events, providing you with all the information you need to plan your next adventure.

No appointment is required—just stop in and talk with a running specialist. Our in-store team is passionate about running and dedicated to helping you achieve your goals.

Do you support online orders and returns?

Yes. Our customer service team can assist with online orders, shipping questions, returns, and exchanges. In many cases, online purchases can also be returned or exchanged in-store for added convenience. This flexibility ensures that you can manage your orders in the way that is most convenient for you.

Have more questions?

If you have additional questions not covered here, please contact us. We’re committed to providing exceptional service and ensuring you have the best possible running experience with our products and travel offerings. Your satisfaction is our top priority, and we are here to help you every step of the way.

Whether you’re training for your first 5K or planning a destination race, The Running Company is here to support you every step of the way. Our team is dedicated to helping you achieve your running goals and providing you with the best possible experience.