Contact & Support
At Grand Travel, we’re here to make every journey smooth—from planning your trip to returning home. Whether you need help booking travel, managing an existing reservation, or handling an urgent travel issue, our support team is ready to assist.
Customer Service & Travel Assistance
For general inquiries, trip planning support, booking assistance, and non-urgent questions, our travel specialists are available during extended business hours. This means you can reach out to us for help with planning your itinerary, booking flights, hotels, or other travel arrangements, and get answers to any questions you might have about your upcoming trip.
Hours: Monday – Friday, 8:00 a.m. – 8:00 p.m. (ET)
Phone: 1-800-GRAND-TRIP
Email: support@grandtravel.com
Live Chat: Available through our website during business hours
Urgent Travel Support (24/7)
If you experience an urgent issue while traveling—such as flight cancellations, missed connections, hotel issues, or emergency itinerary changes—our emergency travel support line is available 24 hours a day, 7 days a week. This means no matter where you are in the world or what time it is, you can reach out to us for immediate help.
This ensures you can reach us anytime, anywhere, for fast assistance when plans change unexpectedly. Whether it’s a last-minute flight change or a hotel issue that needs resolving, our team is on standby to help you navigate through any travel disruptions.
Emergency Phone: 1-800-GRAND-HELP
Existing Reservations & Changes
For help modifying or reviewing an existing booking, including flights, hotels, cruises, or vacation packages: Our team is here to assist you with any changes you need to make to your existing travel plans. Whether it’s a date change, an upgrade, or adding special requests, we’ve got you covered.
Phone: 1-800-GRAND-TRIP
Email: reservations@grandtravel.com
Our agents can assist with changes, upgrades, special requests, and travel documentation questions. We’re here to make sure all your travel needs are met, from the moment you book until you return home.
Travel Insurance & Protection Plans
Questions about travel insurance coverage, protection plans, or filing a claim: If you have any questions about your travel insurance coverage, need to file a claim, or are interested in purchasing a protection plan, our team is here to help.
Email: insurance@grandtravel.com
In-Person Consultation
Prefer face-to-face planning? Visit one of our Grand Travel offices for personalized trip planning and destination guidance from experienced travel advisors. Appointments are recommended. Our travel advisors are ready to provide you with expert advice and personalized service to ensure your trip is everything you imagined it to be.
Mailing Address
Grand Travel
450 Journey Way
Miami, FL 33132
United States
Feedback & Customer Care
Your feedback helps us improve. To share a comment, concern, or compliment: We value your feedback and use it to improve our services. Whether you have a suggestion, a complaint, or just want to share your positive experience, we’re here to listen.
Email: feedback@grandtravel.com
Not Sure Where to Start?
If you’re unsure whether your question is urgent or general, call 1-800-GRAND-TRIP and our team will connect you with the right travel specialist. Don’t worry if you’re not sure which department to contact; just give us a call and we’ll make sure your inquiry reaches the right person.
Grand Travel is committed to delivering stress-free travel experiences—before, during, and after your trip. Our goal is to make your travel experience as smooth and enjoyable as possible, from the moment you start planning your trip until you return home.