Starting, Moving & Managing Service
How do I start electricity or natural gas service with your utility?
Starting service with our utility is a simple and hassle-free process designed to get you connected quickly and efficiently. Below are the detailed steps you need to follow to initiate your electricity or natural gas service:
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Firstly, visit our official website or get in touch with our customer service team. You can find the contact information on our website or on any utility bill you may have. This initial step is crucial as it allows you to access the necessary forms and information required to start your service.
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Once you've reached out, you'll need to provide some essential details. This includes your full contact information, such as your name, phone number, and email address. Additionally, you'll need to supply the service address where you wish to start the utility service and your preferred start date. This information helps us to accurately set up your account and schedule the service commencement.
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Depending on your specific location within our service area, there may be additional paperwork or requirements that apply. This could include proof of residency, a security deposit, or specific forms related to your property. It's important to check with our customer service team for any location-specific requirements to ensure a smooth start to your service.
What happens if I move to a new location within your service area?
Moving within our service area is a common occurrence, and we've streamlined the process to make it as seamless as possible for you. Here's what you need to do if you're relocating:
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It's crucial to notify us in advance of your move. This allows us to make the necessary arrangements to transfer your services to your new address. We recommend giving us at least a week's notice to ensure everything is set up for your move-in date.
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When you notify us, please provide your new address, the date you plan to move, and any other required details. This information is vital for us to update your account and ensure that your utility services are available at your new location on your move-in date.
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Upon receiving your move details, we will work diligently to transfer your services or set them up at your new address. Our goal is to ensure minimal disruption to your utility services during your move. In most cases, your services will be seamlessly transferred, and you won't experience any downtime.