Contact & Support
East Coast Utilities is dedicated to delivering dependable and consistent service along with responsive and attentive support to all its customers. Whether you are seeking assistance with your account, have inquiries regarding your billing, need to report a power outage, or require urgent emergency assistance, our highly trained and professional teams are always ready to help you with your needs.
Customer Service
If you have any general questions or concerns about your account, service plans, billing, or need help with starting or stopping your service, please feel free to reach out to us using the following contact information:
Phone: 1-800-ECU-POWER
Email: support@eastcoastutilities.com
Hours: Monday – Friday, 8:00 a.m. – 7:00 p.m. (ET)
Power Outages & Emergency Support
In case you need to report a power outage, downed power line, gas leak, or any other service emergency, please use the following contact information:
24/7 Outage & Emergency Line: 1-800-ECU-OUTAGE
If you are in immediate danger, please call 911 first.
Billing & Payments
For any questions or concerns about your bill, payment arrangements, paperless billing, or budget billing options, please use the following contact information:
Phone: 1-800-ECU-BILL
Email: billing@eastcoastutilities.com
Additionally, you have the convenience of viewing and paying your bill through your secure online account.
Start, Stop, or Transfer Service
If you are moving or need to update your service address, our team is here to help you start, stop, or transfer your utility service in a quick and efficient manner.
Phone: 1-800-ECU-MOVE
Online: Submit service requests through your customer portal
Energy Efficiency & Programs
For more information on our energy-saving programs, rebates, and sustainability initiatives, please use the following contact information:
Email: energy@eastcoastutilities.com
Mailing Address
East Coast Utilities
500 Harbor Parkway
Norfolk, VA 23510
United States
Feedback & Service Concerns
We greatly value your feedback and strive to continuously improve our services. If you have any concerns or suggestions, please use the following contact information:
Email: feedback@eastcoastutilities.com
Need Help Choosing the Right Option?
If you’re not sure who to contact, start with our main customer service line at 1-800-ECU-POWER or email us at support@eastcoastutilities.com, and we’ll connect you with the appropriate team to address your specific needs.
East Coast Utilities takes great pride in serving our communities with reliable and consistent service—every day, in every season.